Terms and Conditions

 

Pricing

All prices include shipping unless otherwise noted.  Oversized or heavy items will incur additional costs and you will be advised at the time.  Overseas shipping will also incur additional costs and you will be advised.

Returns Policy

Refunds cannot be given on books, patterns, or fabric cut to order.  

If the goods you receive are faulty, we will replace those goods if they are returned to our warehouse within 30 days of purchase. Reimbursement for shipping expenses will be up to the value of the original quoted shipping cost.  It is best to contact the PowerQuilter prior to return.

There will be no refunds or exchanges after 30 days.

Privacy

The privacy of your customer data, orders and credit cards are important to us. We will not disclose or sell your customer data to any third party. We will only send you email newsletters if you explicitly opt in.

Credit card details are not stored anywhere on our servers nor in our premises. Your credit card details are processed in real time by an independent payment gateway authorised by our bank, using secure encryption.

Delivery Times

If possible, we will process your order within 1 business day following payment in cleared funds. If shipment isn't immediately possible you will be notified by email.  Payment by online banking cannot be checked until the next business day. We will send you an email notifying you when your order has been shipped. Please allow up to 2-4 days for delivery domestically, or 1-2 weeks internationally.

Revisions

The PowerQuilter may at any time revise the terms and conditions herin by updating this page.